Thursday, 22 September 2011

GOODGOTH used TRY AND FIX THINGS BASED ON CONSUMER FEEDBACK!

It was super effective!

So this morning, at the crack of ass o'clock, I got on to check my emails before getting ready to head up to Sydney for the day. I had an email from GoodGoth.
"Hi Kitty,
 
  We are currently working on the correcting shipping costs to Australia based on the items from your cart on your blog. It looks like the shipping costs for the Coat alone would be correct, however, one of more of the cosmetics you had placed into your cart is causing an error in shipping weight. This error should be corrected by the end of the day today.  If you have any questions, please feel free to send us an email at Goodgoth@gmail.com and we will do our best to help you.

GoodGoth.com"

 Wow. Just wow. Slightly creepy that they found my blag (hello! I know you're there now and I am kind of flattered I guess?) but this is an excellent response. Like, the best response I could have hoped for.

This kind of thing is important. Emailing a disgruntled consumer and letting them know you are doing your best to fix them is an excellent business practise. I commend GoodGoth for this, whether they're telling the truth and it is a technical fault, or just bullshitting to get their way out of it. Regardless of avenue, it's getting fixed. Just because something is a lie does not mean it can't be a good one.

Well done, and congratulations on such good service. Keep it up in the future and we will have a done deal. I probably would have bought the stuff eventually anyway. (what? I never said I was impartial, or not a hypocrite, or moral, anywhere on this blag. I have, however, said numerous times that I really really like buying stuff.)

Now I'm off to get ready to go to the city. I love you!

2 comments:

⚏ Arlecchino Fluorescente ⚝ said...

If only I received this kind of service. Today I received the wrong items in the post from a company, and I just know it's going to be a lot of hassle to get what I paid for.

Kitty Lovett; The Unadulterated Cat said...

O:

Who was it? Let me know so I can act swiftly upon this injustice like a. Like a. Like some kind of small feline creature that is made of adorable.

-sage nod-

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